Shipping & Returns

Delivery
All carriage is automatically calculated and you will see the total cost before committing to buy. When we ship your order, we'll drop you a line to let you know it's on its way. A signature will be required upon delivery so that we know your apron has arrived safe and sound. 

Shipping (UK)
Postage within the UK will be provided by a either Royal Mail special delivery or DHL. (These are our usual and preferred shipping partner, however other couriers may be used)

Shipping (Export)

Postage to Europe and Rest of the World will be provided by DHL International Services. (Usual shipping partner, however other couriers may be used)

This a fully tracked and very fast service. You will receive a tracking number once we have shipped.

*On occasions orders may incur additional delivery charges due to weight and size. On these occasions we will contact the customer directly regarding this. 

Notice
You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Price
We charge a flat, competitive rate depending on where you are:

UK and Ireland – £6.50
Europe– £14.00
Rest of World – £25.00

Estimated delivery times
UK customers - Orders should be with you within 1 - 3 working days after dispatch.
*December orders may take a few days more

European customers - Orders should be with you within 3 – 7 working days after dispatch.

Rest of World customers - Orders should be with you within 5 - 10 working days after dispatch.

 

Returns
We really hope you love your order but, if for some reason you need to return the order, we have set out our returns policy below.

If you want to return an order you must contact us within 7 working days after receiving the order, this must be done in writing (including email).

The order must be returned to us within 10 working days of receipt and the items must be in the same condition in which you received them. Goods must be unused, with all tags still attached. In the case of incorrectly supplied or faulty goods, your statutory rights apply.

Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred).

Returns to be sent to:

Enrich and Endure,
16 Foxleigh Fields,
Banbridge,
Northern Ireland,
BT32 4QU   

Please include your name and order number and mark returned packages as 'RETURNED GOODS'. This helps us avoid unnecessary custom charges and speeds up the returns process.

The cost of returning an item to us is your responsibility. We recommend you use registered delivery and keep a receipt as we cannot accept responsibility for orders lost or damaged in transit by a third party and so you will be liable for any damage or loss.

If you are unsure of how you should return your order, feel free to contact us on info@enrichandendure.co.uk